Thank you for shopping at SUXSUS (suxsus.lk). We value your satisfaction and strive to provide you with the best digital and online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
We accept cancellation or return requests within 7 days from the date of purchase. To be eligible for a return or cancellation, the requested digital service or web development project must not have been fully delivered or substantially initiated. For physical products (if applicable), the item must be unused and in the same condition that you received it, in its original packaging.
Once we receive your return request and inspect the project/item status, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any domain registration fees, hosting setup charges, or third-party shipping charges incurred during the initial purchase.
If you would like to exchange your service package or item for a different tier or style, please contact our customer support team within 7 days of placing your order. We will provide you with further instructions on how to proceed with the exchange.
Certain items and services are non-returnable and non-refundable. These include:
In the unfortunate event that your digital product or physical item arrives damaged, defective, or not functioning as described, please contact us immediately. We will arrange for a replacement, bug fix, or issue a refund, depending on your preference and service availability.
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.
Refunds and exchanges will be processed within 5 to 10 business days after we approve your return/cancellation. Please note that it may take additional time for the refund to appear in your bank account, depending on your payment provider.
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your experience with us is enjoyable and hassle-free.